Booking Terms and Conditions

TOMI will confirm & deliver the client’s selected service/s upon receiving a signed confirmation booking form and the required deposit as stated in these terms & conditions.


A deposit 50% of the total invoice is payable at the time of booking in order to confirm the booking and to guarantee your booking date. For programs less than $2000 in total invoice, 100% of the total invoice is required upon booking.  

Any amounts outstanding of the total invoice is payable 14 days prior to program delivery.


Cancellation of a service or program within 14 days of the program delivery date will incur a cancellation fee equating to 25% of the quoted service/ program price.

We reserve the right to cancel any program or activity due to dangerous conditions or circumstances. If a program or activity must be cancelled under these conditions 100% of the deposit will be refunded unless an agreement of postponement can be arranged by both parties (preferable).


Postponement of the program to another available date agreeable with all parties (including third parties) may incur an additional fee. TOMI will advise the client(s) of any additional and external terms (if applicable) associated with the re-organisation of the program(s) and third parties.


Late payments may be recovered on behalf of TOMI by an external third party. All fees associated with recovering the invoice amount will be billable to the client, by contracted third parties.


A processing fee of 2.2% will apply to payments made by credit card (Visa, Mastercard and AMEX).


The client is required to confirm final numbers participating in program no less than 7 days prior to the date of their confirmed program. This is the clients ‘guaranteed’ number.

If the pricing has been quoted as a per person rate pricing related to the program will be calculated based on whichever is the greater number; the number of people that attend the program or the guaranteed number.



TOMI employs a high degree of skill and professionalism to ensure adequate standards in safety and welfare for participants are met. Neither TOMI nor the parties of TOMI can accept liability for circumstances where damage(s) could not have been avoided even when the exercise of reasonable care occurred on the part of TOMI.